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Refund and Returns Policy
Thank you for shopping with us at [Your Store Name]. We value your satisfaction and strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 7 days to return an item from the date you received it.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging, with tags, accessories, manuals, etc.
- You must have the original receipt or proof of purchase.
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers)
- Personal care products (e.g., cosmetics, innerwear)
- Customized or made-to-order products
2. Refunds
Once we receive your return, we will inspect it and notify you of the status.
- If approved, your refund will be processed to your original method of payment within 7-10 business days.
- In case of Cash on Delivery (COD) orders, we will refund via UPI, NEFT, or Store Credit after confirmation.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [support email] within 48 hours of delivery.
4. Shipping for Returns
- You will be responsible for paying your own return shipping costs, unless the item was damaged or wrong.
- Shipping costs are non-refundable.
For prepaid return labels or pickup requests, contact our support team.
5. Cancellations
Orders can be cancelled before they are shipped. Once dispatched, the return policy will apply.
6. Contact Us
If you have any questions about our Refund and Returns Policy, contact us at:
📧 Email: [support email]
📞 Phone: [customer support number]
📍 Address: [Company Address]
